Returns & Exchanges
Returns & Exchanges
We want you to be happy with your order. If something isn't right, here's how returns and exchanges work.
Return Window
You have 14 days from the date your order is delivered to start a return. Please register your return before shipping anything back — items sent without being registered first may be delayed or refused.
Condition of Returned Items
- Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
- Please hold onto your proof of shipment and tracking number until your return has been processed.
- Sets, bundles, or multi-item promotions must be returned as a complete set — individual pieces from a set can't be refunded separately.
Items That Can't Be Returned
- Final sale items
- Items returned after the 14-day window
- Worn, washed, damaged, or altered items
- Items marked as non-returnable at checkout (e.g. intimates, opened personal care items)
Return Shipping Costs
A return shipping fee applies to every return or exchange:
- UAE: AED 25
- GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): AED 50
Returns are shipped through our courier partner and are fully trackable. The only exception to the fee is an item that arrived damaged or incorrect. Original shipping charges paid at checkout are non-refundable, even when an item is returned. For international orders, any customs duties or import taxes are also the customer's responsibility.
Free Shipping Orders
Free shipping applies only to orders that are kept. If you return an order that received free shipping, it no longer qualifies, and you will be charged both the original shipping cost for your location (see our Shipping Policy) and the return shipping fee above. Both amounts will be deducted from your refund to your original payment method.
Exchanges
If you'd like a different size or item, let us know when you register your return — we're happy to help arrange an exchange where available. Otherwise, you're welcome to return your item for a refund and place a new order.
Refund Timing
Once your return arrives at our warehouse and is approved, we'll process your refund within 10 business days. Refunds go back to your original payment method, minus any applicable shipping charges, and it may take a few extra business days for your bank to show it.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with a brief description and photos of the issue. Our team will review your request within 24 hours and follow up with next steps.
Questions? Contact our support team and we'll be glad to help.