Privacy Policy

This Privacy Policy explains how Trendy Forever (“we”, “us” or “our”) handles the personal information of people who visit or shop on trendyforeverstore.com and any related pages, social media channels and customer communications (together, the “Site”). We value your privacy and want you to understand clearly what we collect, why we collect it, and the choices you have.

1. Information we collect

We collect personal details such as your name, address, phone number and email address when you choose to give them to us, for example when you place an order, create an account, sign up for updates, or contact us by email or message.

We also gather basic technical data automatically when you browse the Site, such as your IP address, browser type, device, the pages you view, how long you stay, and the country or region you are visiting from. We use this data in aggregate form to understand how the Site is used and to improve it. We do not use it to identify you personally.

We may also collect information when you take part in promotions, leave a review, message us on social media, or speak with our customer support team.

2. Personal information you provide

Depending on how you interact with us, the information we receive and store may include:

  • Your full name
  • Your email address and phone number
  • Your delivery and billing addresses
  • Payment details needed to complete your purchase (processed securely by our payment providers)
  • Your account login details, if you create an account
  • Your order history, purchases and product preferences
  • Messages and content you send us, including through social media
  • Approximate location information, where applicable

3. Why we collect your information

We use your information to process and deliver your orders, keep you updated about them, provide customer support, handle returns and exchanges, understand which products and pages interest you, and improve our products, Site and services.

4. Consent

We collect and use your personal information with your consent or where it is needed to fulfil your order. When you place an order, fill in a form, or contact us, you agree to us using the information you provide for these purposes. If we want to use your information for something else, such as marketing, we will ask for your permission where required, and you can withdraw it at any time.

5. How long we keep your information

We keep records of your orders and communications for as long as needed to run our business, meet accounting and legal requirements, answer your questions and resolve any issues. This includes:

  • Managing accounts, orders and sales records
  • Responding to enquiries and support requests
  • Sharing order updates and information about our products, services and offers
  • Running promotions and competitions you have chosen to enter
  • Analysing how the Site is used so we can improve it

6. How we protect your information

We take reasonable steps to keep your personal information safe from misuse, loss, unauthorised access, alteration or disclosure. Our checkout uses industry-standard encryption, and we rely on trusted platforms and partners that apply their own security measures. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach that puts your information at risk, we will let you know promptly so you can protect yourself.

7. Who we share your information with

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, delivery and shipping partners, and the platforms we use to host our store and send communications. These providers receive only the information they need to do their job and may not use it for their own marketing.

8. Legal requirements and business changes

We may disclose your information if the law requires it, or if authorities, courts or law enforcement make a valid request. If our business is sold, merged or transferred, your information may be passed to the new owner, who will be responsible for handling it in line with this policy. We will let you know of any significant change in how your information is handled.

9. Your rights and access

You can ask us for a copy of the personal information we hold about you. We may need to confirm your identity first. If any of your details are incorrect or out of date, tell us and we will correct them promptly. You can also ask us to delete your information or stop sending you marketing messages, and we will act on your request unless we are required to keep certain records by law.

10. Links to other websites

The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies before sharing your information with them.

11. Reviews and public content

Anything you post publicly, such as reviews, comments or social media posts about us, can be seen and used by others. Please be careful about what personal information you share in public spaces. We are not responsible for information you choose to make public.

12. Children

Our Site is meant for people aged 13 and over. We do not knowingly collect personal information from children under 13. If we find that we have done so without a parent's consent, we will delete that information promptly.

13. International customers

We serve customers in several countries. Your information may be processed in countries other than your own, and we take steps to handle it in line with this policy wherever it is processed.

14. Changes to this policy

By using the Site, you accept the way we collect and use information as described here. We may update this policy from time to time, and the latest version will always be posted on this page.

15. Contact us

If you have any questions, comments or concerns about this Privacy Policy, please email us at info@trendyforeverstore.com.